General Terms and Conditions

General terms and conditions for commercial cleaning services provided by Gastro Reinigung Wien to business customers.

Note: This page is a template. Details in [SQUARE BRACKETS] must be replaced with verified company information. Please have the text reviewed by a legal advisor in Austria before publication.

1. Scope

These General Terms and Conditions (GTC) apply to all cleaning services provided by [COMPANY NAME AS REGISTERED IN THE COMPANY REGISTER] (“we”) to business customers (“Client”). Deviating terms of the Client apply only if we have agreed to them in writing.

2. Enquiries and Quotes

Quotes are based on the information provided by the Client and, where applicable, an on-site inspection. Quotes are free of charge and, unless stated otherwise, valid for [NUMBER] days. A contract is concluded when the Client accepts the quote in writing or by email, or when we begin the work at the Client’s request.

3. Scope of Services

The services owed are set out in the quote or service agreement (scope, areas, frequency, time window). Additional work is invoiced separately after agreement with the Client.

4. Prices and Payment

All prices are in euros [plus / including] VAT. Invoices are payable within [NUMBER] days of the invoice date without deduction. [Add provisions on recurring contracts, price adjustments and late payment.]

5. Appointments

Appointments and time windows are agreed with the Client. If an agreed appointment cannot be kept, we will inform the Client as early as possible.

6. Cancellation and Rescheduling

Agreed appointments can be cancelled or rescheduled free of charge up to [NUMBER] hours before the agreed start. [Add provisions for later cancellations.]

7. Client Obligations and Access

The Client ensures access to the premises at the agreed times, provides water and electricity and prepares the areas as agreed – for example by safely storing food and switching off and cooling down equipment. The Client informs us before work begins of any particular risks and of sensitive equipment or surfaces.

8. Performance of Services

We perform the services with due care and use suitable staff, equipment and materials. We are entitled to use qualified subcontractors. [Adjust if not applicable.]

9. Delays and Force Majeure

We are not liable for delays caused by circumstances beyond our control – such as force majeure, official orders or lack of access to the premises. Agreed appointments will be postponed accordingly.

10. Complaints

Complaints about the services must be notified to us in writing [within NUMBER hours/days] of completion, stating the defect, so that we can review and remedy it.

11. Liability

[LIABILITY CLAUSE – to be drafted by a legal advisor, including limitations of liability and details of the business liability insurance.]

12. Keys and Access Credentials

Keys and access codes entrusted to us are kept securely and returned at the end of the contract. [Add provisions for lost keys.]

13. Term and Termination

Contracts for recurring services run for [TERM] and may be terminated with [NOTICE PERIOD] notice. The right to terminate for good cause remains unaffected.

14. Applicable Law and Jurisdiction

Austrian law applies. The place of jurisdiction is [COURT]. [To be confirmed by a legal advisor.]

15. Contact

[COMPANY NAME AS REGISTERED IN THE COMPANY REGISTER], [ADDRESS], email: [EMAIL ADDRESS], phone: [PHONE NUMBER]. Last updated: [DATE].